9 Insider Secrets Hotel Clerks Never Tell You (But Every Guest Should Know)

1. Direct Dialing

Most times, if you dial the reservations number of a hotel, it's going to send you right to the main office. There, room rates and the like are typically set in stone, and it's impossible to get a better rate. However, if you look up the direct number for the hotel you want to stay at, you have a better chance of getting a good deal. To book business, individual employees are usually much more willing to negotiate. This is one of the best ways to save money on your next trip, especially when combined with savvy billing requests.

2. Get Some Independence

Chain hotels really don't like to give out discounts. Especially during holidays or high travel seasons, they prefer to make as much money as possible and do not want to offer a deal on their rates at all. Independent hotels, however, have a tendency to negotiate and offer much better deals. Depending on when you need your hotel, you might want to go the independently owned route instead. You can find great options on Booking.com to compare rates.

3. Upgrade Etiquette

Probably everyone who's stayed in a hotel has asked for an upgrade at least once. And many of us probably haven't gotten it. The folks at the desk hate being asked about upgrades when there are other guests standing around within earshot. If they hear the clerk say yes, they're probably going to clamor for an upgrade themselves. Instead, talk to the reservations clerk privately or request a corner room instead. Those rooms are larger and generally cost the same as a standard room.

4. Clash of the Concierge

Most people ask the concierge for recommendations about restaurants, bars, clubs, activities, and more. Have you ever noticed how many of them send you somewhere ridiculously pricey? Sometimes, a concierge will actually get a bonus if they send you to a certain place—so they send everybody. Asking the desk clerk, who does not typically get any kind of kickback, will provide you with a much more honest answer. You can also verify reviews on TripAdvisor before you head out.

5. Clerks Lie

Everybody lies. Even hotel clerks. Often, it's because their bosses make them. For instance, if an elevator is broken, you might be told it will be fixed within the day, even if the reality is a bit more complicated. It’s not always personal; sometimes it's just about managing expectations during "hotel drama."

6. Time It Right

When you have special requests and questions, desk clerks are more than happy to oblige you—but not during peak check-in and check-out times. If you call between certain hours—typically between 9am and 2pm—you're probably not going to get the attention you want because the staff is busy with departing and arriving guests. Call earlier or later, however, and you're way more likely to travel like a pro and get what you need.

Essential Hotel Etiquette

7. Be Patient

It's easy to get frustrated with hotel clerks, but it helps to remember they often wear many hats. They might be filling in for housekeeping or managing the breakfast area. If your towels are a little late, a bit of patience goes a long way. Your clerk will eventually make sure you're taken care of.

8. Battle of the Freebies

Most hotels expect you to take the small soaps, shampoos, and shower caps. However, taking items like pillows, sheets, or towels is a different story. These days, you’re likely to see a charge on your credit card for those "souvenirs" once you get home. Stick to the toiletries! You can find affordable travel essentials on Expedia when booking your next package.

9. Charging Secrets

If you're looking to avoid certain fees, like Wi-Fi or parking, your hotel clerk might be able to help—but only if you ask politely. It's often easier for them to waive these charges at checkout rather than at check-in. Asking nicely when you're settling your bill is a much better strategy than demanding a waiver upfront.

Hotel employees understand that you want to save money and have a great experience. They just ask for a little mutual respect in return. What are your best and worst hotel experiences? Have you ever stayed in a place that was truly unforgettable for the wrong reasons? Let us know!