Battery Exchange // a True Story [Flickr] ...

Terry Bain posted a photo: UPDATE UPDATE: I finally got through the approval process on the serial numbers page, but it's telling me that my zip code is incorrect. And it won't let me complete the order process without the correct zip code. Good thing it offers me a corrected zip code. Please note, however, that the corrected zip code is identical to the zip code it offers me. Which is, as you may have guessed, not only bad customer service juju, but extremely annoying. --- So it looks to me as if my battery should exchange nicely, but I get this message on the Apple website. This is better than the nothing I was getting earlier, when the Apple servers were utterly smashed. But still frustrating. My battery is contributing to global warming, so I want a new battery that doesn't melt the polar ice caps. So I call the support number. Very handy of them to list it right there on the failure page. The first few tries I get the customer support menu on crack cocaine. It only makes it through the first few options before shutting me down. After fifteen minutes or so (I do wait... no sense overloading AT&T in the process), I get a real menu that seems to be responding and listening when I say "Powerbook G4." "Okay," says the menu guy. "I'll transfer you to a Powerbook Dude." Okay, those weren't the exact words. But you know what I mean. Then the menu woman says "Please wait." Then. Utter busy signal. The line it's just transferred me to gives me the busy signal with no way to back out and no way to leave a message and no way to do anything but sit and listen to the busy signal. Which is bad Customer Service JuJu, and not at all like the Apple I know. My stock in Apple is likely to tank today. But I don't care. I just want my new battery. And right now, I don't have a really good way of contacting them. Because, well, you know, over a million people need new batteries. And they don't want their powerbook to burn the house down. That, of course, would be considered even worse Customer Service JuJu than the busy signal. I'll let you know if things change. Terry Β» bainbooks Β» connect Β» cat book | cat-a-log Β» dog book | dog-a-log [...]